Privacy Policy

Nene Valley Transport, The Limes, London Road, Raunds, NN9 6EQ. We are the data controller for the personal information described in this policy. You can contact us about privacy at info@nenevalleytransport.co.uk.

• Contact details — name, email address and phone number.
• Journey details — pick-up and drop-off addresses, dates and times, number of passengers, luggage, and any special requirements you tell us about.
• Flight details — flight numbers, airports and times, and any travel itinerary you choose to upload so we can fill these in for you. Uploaded files are read once and not kept.
• Account details — your sign-in email and saved preferences if you create an account.
• Payment records — amounts paid, method and date. Card details are handled entirely by our payment provider, Stripe; we never see or store your full card number.
• Journey records — status updates and, while a journey is in progress, the location of our vehicle so we can keep you informed.
• Feedback you choose to give us after a journey.

• To prepare quotes, confirm bookings, carry out your journey and send receipts and invoices — necessary to perform our contract with you.
• To track flights and keep you and your driver updated about delays or arrivals — necessary for the contract and in our legitimate interest in a reliable service.
• To keep financial records and meet tax and accounting obligations — legal obligation.
• To keep our systems secure and improve our service, including reviewing feedback — legitimate interests.

If you tell us about health or mobility needs, we use this only to arrange suitable assistance on your journey, with your explicit consent. We do not sell your information or use it for unrelated marketing.

• Our drivers — only the details needed to carry out your journey (name, phone, addresses, times, flight and passenger information).
• Stripe, to process card payments securely.
• Trusted service providers who host our website, database and email on our behalf, under contracts that protect your data.
• Our accountants, for bookkeeping and tax purposes.
• Authorities where the law requires it.

Your booking data is stored on servers in the European Economic Area. Where any provider handles data outside the UK, we rely on approved safeguards such as UK adequacy decisions or standard contractual clauses.

We keep booking, payment and invoice records for six years after the end of the financial year they relate to, as required for tax purposes. Quote requests that do not become bookings are deleted or anonymised within 24 months. Vehicle location data from a journey is kept only as long as needed for that journey and related queries. You can ask us to close your account at any time.

Access to your information is restricted to staff and drivers who need it. Customer accounts can only see their own bookings, connections to our site are encrypted, and passwords are managed by a dedicated secure sign-in service — we never see them.

You have the right to:

• access a copy of the personal information we hold about you;
• ask us to correct anything inaccurate;
• ask us to delete your information, where we are not required to keep it;
• object to or ask us to restrict how we use it;
• receive your information in a portable format;
• withdraw consent at any time where we rely on it.

To make a request, email info@nenevalleytransport.co.uk. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We use only the essential cookies and browser storage needed to keep you signed in and make the site work. We do not use advertising cookies.

We may update this policy from time to time. The latest version will always be on this page.